Information may come from you, your device and your use of the store.

The types of personal information collected depend on how you interact with ViaNest. When you place an order, request support or otherwise communicate with us, you may provide information directly.

• Contact information such as your name, email address, telephone number and delivery details.
• Order information such as products purchased, transaction details and order history.
• Customer-support communications and information you choose to include in a request.
• Device and browsing information such as browser type, IP-related information and interactions with the store.
• Information necessary to support payment, fraud prevention, shipping and related store operations.

Payment information may be handled by payment service providers rather than stored directly by ViaNest in complete form.

Information is used to operate and support the customer experience.

Personal information may be used for purposes such as:

• Processing purchases and providing order-related communications.
• Arranging shipping, delivery and other order services.
• Responding to questions, support requests, warranty concerns, returns or refunds.
• Maintaining and improving store functionality and customer experience.
• Helping detect, investigate or prevent fraud, abuse or other security concerns.
• Complying with applicable legal, accounting or regulatory obligations.
• Sending marketing communications where permitted and where applicable choices have been provided.

Website technologies can help the store function and understand usage.

The store and services supporting it may use cookies, pixels, local storage or similar technologies. These technologies can support functions such as remembering preferences, keeping shopping sessions working, understanding store performance and helping protect against misuse.

Your browser or device may provide controls for cookies or similar technologies. Disabling certain technologies can affect the functionality or availability of some store features.

Some information may be shared when third parties are needed to operate the store.

ViaNest may work with service providers that perform functions connected to ecommerce operations. Depending on the service involved, relevant information may be disclosed to providers supporting activities such as:

• Website hosting and ecommerce functionality.
• Payment processing and transaction support.
• Shipping, logistics and delivery.
• Customer service and communications.
• Security, fraud prevention and store protection.
• Analytics, advertising or marketing services where used.
• Professional, legal, accounting or compliance support where necessary.

Information may also be disclosed where reasonably necessary to comply with law, respond to lawful requests, protect rights or address security and misuse concerns.

You can control whether you continue receiving optional marketing messages.

Where ViaNest sends promotional email or similar marketing communications, available unsubscribe or preference controls may be used to stop future optional marketing messages.

Transactional or service-related messages, including order, delivery, customer-support or policy communications, may still be sent when necessary to provide the service you requested.

Information may be kept for as long as reasonably necessary for the relevant purpose.

Retention periods can differ depending on the type of information, the reason it was collected and any legal, accounting, fraud-prevention, dispute-resolution or operational requirements that apply.

Information may be deleted, anonymized or otherwise handled when it is no longer reasonably required, subject to obligations or legitimate needs that may require continued retention.

Reasonable safeguards are important, but no online system is risk-free.

ViaNest and the service providers supporting the store may use technical, administrative and organizational measures intended to help protect information against unauthorized access, loss, misuse or alteration.

No method of transmission or storage can be guaranteed to be completely secure. Customers should also take care when sharing personal information, protecting account credentials and using public or shared devices.

Your rights can vary depending on the laws that apply where you live.

Depending on applicable law, you may be entitled to make requests regarding personal information associated with you. These rights can be subject to legal exceptions, verification requirements and other limitations.

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about certain uses or disclosures.
• Withdraw consent where processing depends on consent.
• Object to or restrict certain processing where applicable.

To submit a privacy-related request, contact ViaNest using the information provided at the end of this policy. We may need enough information to verify the request and identify the relevant records.

The store is intended for customers able to make ordinary retail purchases.

ViaNest does not intend the store to be directed specifically toward young children. If you believe personal information relating to a child has been provided in circumstances that require attention, contact us so the matter can be reviewed.

Store services can involve information being processed in different locations.

Ecommerce, hosting, payment, shipping, analytics and other service providers may operate from locations different from your own. As a result, personal information may be processed or stored in jurisdictions with different data protection rules.

Where required, appropriate mechanisms may be used by relevant parties to address legal requirements associated with international processing.

This policy may be updated as the store, services or legal requirements change.

ViaNest may revise this Privacy Policy from time to time. When changes are made, the updated version may be posted on the store and the date shown at the top of the policy may be revised.

You are encouraged to review this policy periodically if you want to stay informed about how privacy practices are described.

Questions about privacy can be directed to our team.

If you have a question about this Privacy Policy or want to make a privacy-related request, contact ViaNest using the store details below.