Address Changes
Need to update where your order is going?
If you notice an address error after placing your ViaNest order, contact us as soon as possible. Address updates are easiest to review before an order has progressed too far through processing and delivery preparation.
Timing matters when changing a delivery address.
Once an order begins moving through processing, fulfillment and carrier handling, the ability to change delivery information may become limited. Contact ViaNest promptly with both the original order information and the complete corrected address so we can review the request based on the order's current status.
Four details help us understand your request quickly.
Include complete and accurate information when contacting us so the requested change is clear.
Identify your order
Include the order information available to you so the correct purchase can be identified before any address details are reviewed.
Provide the original address
Tell us the delivery address entered when the order was placed so the requested correction can be distinguished clearly.
Send the complete new address
Include the recipient name, street address, apartment or unit information when applicable, city, region and postal code.
Contact us promptly
Send the request as soon as the error is noticed. Earlier requests generally provide more opportunity for the order status to be reviewed.
Check the corrected address carefully.
Even a small typo can affect delivery. Review the information exactly as you want it associated with the shipment before contacting ViaNest.
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01
Recipient name Use the name that should appear with the delivery information.
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02
Street and building number Check spelling, numbers and directional details carefully.
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03
Apartment, suite or unit Include secondary address information whenever it is required for delivery.
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04
City, region and postal code Make sure each location detail belongs to the corrected destination.
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05
Contact information Provide accurate information that helps us understand and review your request.
What happens depends on where the order is in the delivery process.
Contacting us quickly is important because address-change options may narrow as an order moves forward.
Order recently placed
Contact ViaNest immediately with the corrected address. We will review the available order information and whether the requested update can still be considered before further processing.
Order being prepared
Changes may be more limited once preparation has progressed. Send the corrected details promptly so the current status can be reviewed.
Order already in transit
Once a parcel has entered carrier handling, ViaNest may no longer be able to directly alter its destination. Available options can depend on the carrier and shipment status.
Sending a request does not confirm that a delivery address has been changed. The order stage and carrier handling status can affect what is still possible. Wait for confirmation from ViaNest before assuming the update has been applied.
Common address-change questions.
These answers explain how to approach common delivery-detail corrections after an order is placed.
I entered the wrong shipping address. What should I do?
Contact ViaNest as soon as possible. Include enough order information to identify the purchase, the address originally entered and the complete corrected delivery address.
Can I change only an apartment or unit number?
You can request a correction to a specific part of the address. Send the full corrected address rather than only the missing line so the intended destination is completely clear.
Can I change the address after the parcel has shipped?
Options can become limited after carrier handling begins. Contact ViaNest promptly so the shipment status can be reviewed, but an address change may no longer be available once the parcel is in transit.
Does sending an email confirm that my address has been changed?
No. A request should not be treated as confirmation. The requested change must first be reviewed against the order's current processing or delivery status.
What if I notice a spelling mistake in my address?
Contact us with the complete corrected address as soon as the mistake is noticed. Providing the full destination helps avoid uncertainty about which part of the address should be updated.
How quickly should I request an address change?
As soon as possible. ViaNest shipping is generally listed as 3–5 business days, so address corrections should be raised promptly rather than waiting until later in the delivery process.
Send the corrected address before the order moves further.
Include the order information available to you, the original delivery address and the complete replacement address. Our team can then review the request based on the current order status.
Address corrections should be requested as soon as the error is discovered.
Complete corrected information reduces ambiguity when the request is reviewed.
A request alone does not confirm that the shipment destination has been updated.